1. We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us Unboxing Video, a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

2. As much as we take pride in our products, we understand that issues can sometimes arise during transit. Please note that returns are only possible if the shipment is received in a damaged condition and a clear unboxing video has been shared with us as proof. We kindly request you to ensure that the unboxing video clearly captures the condition of the product upon delivery. Returns will not be accepted without this evidence. In case of a partial return for a damaged shipment, please ensure only the affected items are handed over to the pickup agent.

   1. If you still wish to return the product, the customer will need to send the product to us through a courier service at their own risk & cost. Once the product reaches us, we will issue a store credit for the value of the items returned, which can be used to shop for anything else on our website. Please note that shipping charges (if any) paid at the time of placing the order are not refundable. We also reserve the right to deny a return if a previous COD order has been canceled at the doorstep.

   2. If you have already returned a product with us previously, we charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been shipped by you and Reached to us , we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.

      1. For orders below Rs 2500 - Return Processing charge is Rs 250

      2. For orders above Rs 2500 - Return Processing charge is 10% of the order total

3. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

4. In rare cases, it is possible that the pincode might be unserviceable by our courier partners (Delhivery and Shiprocket) for replacements .In such cases, the replacements can only be done sent once the pincode becomes serviceable again.
    

5. We ship several thousand parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the The poplar solutions team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the The poplar solutionsteam within 24 hours of receiving the successful delivery Email (poplarsolutions1@gmail.com) / SMS (+91-9446361896). 

6. The poplar solutions uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.  

7. Orders cannot be cancelled/altered after placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, The poplar solutionsreserves the right to deny future orders. In case of prepaid orders, The poplar solutionswill reserve the right to charge 2 way shipping costs.

8. We aim to process all returns & refunds within 10 days. If you have any questions about your return, feel free to reach out to the The poplar solutions Care team at "poplarsolutions1@gmail.com" or on WhatsApp at "+91-9446361896".

9. Return requests have to be approved before processing. The 91-9446361896 care team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval.

10. Orders placed online cannot be returned at physical offline stores. 
     

11. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations. 

12. We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Hyderabad, India.       

13. For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.      

14. For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders. 

15. The poplar solutions reserves the right to deny repeated returns for the same order                                                                                                                    

All returns and quality checks are subject to the discretion of The 91-9446361896  but rest assured, we want the Best for you!

For any other questions or clarifications, please reach out to the The poplar solutionsCare team at "poplarsolutions1@gmail.com"